Communication with Staff

Hours and Onsite Staff Office Hours:  MONDAY to FRIDAY 9:00 AM - 6:00 PM

Staff are there to help, and they want to be of assistance.  It there is an emergency please reach out right away.  If there is an issue that needs to be resolved that can wait, please wait until normal business hours.  Please don't send direct messages (DMs)or call on-site staff after hours if it is not an emergency.  Site Directors need down time, sleep, and privacy! We’ll do our best to assist you, but we ask that you respect boundaries regarding communication. While we understand that questions and concerns might arise outside of operating hours, it's important to remember that we have personal lives outside of our professional ones. Moreover, it is also important to understand that we're often working to meet a large number of student's needs.  While we strive to answer questions as promptly as we can, our response time will vary depending on both the volume and urgency of questions we get.  We thank you in advance for your patience.  

WhatsApp Group

We'll send a link to the group WhatsApp about a month before the program begins.  We'll be able to share information and get to know eachother before you arive on-site through WhatsApp.  While on-site we'll communicate a lot through WhatsApp.  You can message the entire group, or you can send a direct message to the site director on WhatsApp. 

We highly recommend using WhatsApp to ask questions related to the program.   We'll answer your question in the group chat and other students will benefit from seeing the answer to the question, too.